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Ikos Resorts Boosts Team Rewards and Guest Feedback With EasyTip

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"Tips collection for Ikos has always been important in order to reward and incentivise our great teams. However, being an all-inclusive luxury resort, collecting tips was always challenging as guests never had a simple method of leaving a gratuity. With EasyTip this has all changed. The platform has helped us boost the level of tips and very importantly collect valuable feedback from our guests. We use this data to nurture and maintain best-in-class service from our teams and it's making a real difference."

Konstantinos,
IT Director

Challenge

Meet Ikos Resorts, A collection of unrivalled, all-inclusive luxury beachfront resorts, nestled across the most spectacular coastlines of Greece & Spain. Being an all-inclusive resorts, Ikos needed a simple solution for customers to leave tips during their stays. Ikos also wanted customers to allocate their tips to different teams in order to simplify onward distribution for their accounting team.

 

Solution

EasyTip created several groups to reflect each resorts team structure so customers can choose which team they would like to tip. Guests loved the option of tipping and particularly found the reviews section useful as many of them wanted to personally express gratitude to specific team members. Reviews collected via EasyTip increased exponentially and are being used by Ikos marketing team in business development.

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Result in numbers

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Tips Increase
>85%
growth of tips per staff
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Cost Reduction
£2700 saved
in NIC, processing fees and accounting costs
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Cost Reduction
£2700 saved
in NIC, processing fees and accounting costs
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