“Utilizing EasyTip across all the branches of the Grooming Company has benefited the brands, our customers and our employees. We reduced our costs, eliminated any manual processes and supported our sustainability pledge to reduce paper usage across our branches. Our customers enjoy the convenience and confidentiality of tipping their favourite therapists. Our employees value receiving their tips directly into their accounts.”
Challenge
Meet The Grooming Company, one of the leading beauty and SPA brands globally. TGC wanted to reduce the admin work around tips collection for their support staff. Managing tips was taking too much time and caused friction. TGC needed a solution that would be convenient for the customers, build more trust with the teams and generate savings thanks to new efficiencies.
Solution
EasyTip delivered value to TGC almost immediately. Therapists loved the introduction of the app because it gave them more transparency on their tips. Customers liked how they can tip several individuals at once saving them time and kept tips very personal. Management of TGC delivered massive cost savings and reduced hours of admin time. Win-win all around.
Result in numbers