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Digital Tips That Simplified Operations for Hero Experiences

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“EasyTip has been extremely useful to us, as it allows guests to decide in their own time and privacy when and how much they would like to tip. It has also removed the need for accounts to send payment links and manually distribute funds.”

Conny
Operations Director

Challenge

Meet HERO Experiences, UAE’s premier safari and experiences operator. Tipping was always an important aspect of Hero’s guides and other team members, but with thousands of international customers and quickly declining cash use, the Company was resorting to sending new payment links each time a customer wanted to make a tip payment. This was time consuming for the admin team and difficult to reconcile and track for the accounting team.

 

Solution

Hero experiences introduced EasyTip which helped them simplify tips allocations, track all transactions and deliver distributions directly the team member bank accounts. This resulted in much reduced admin time, more transparency for the workers and less work for the accounts team. Happy team, happy customers – problem solved!

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Result in numbers

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Tips Increase
20%
growth of tips per staff
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Time Saving
10 hours saved
in admin and accounting time each month
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Cost Reduction
AED 25,200 saved
in processing fees, VAT and accounting costs
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