Katrina Sweets Cuts Cash Handling and Increases Tips

“Since starting with EasyTip we’ve really noticed a number of improvements in our operations. We’ve reduced cash handling and practically all tips are now digital. Customers are also leaving dramatically more Google reviews for us. And EasyTip’s support has been great through-out.”

Challenge

Meet Katrina Sweets, a trendy and contemporary café chain with over 60 locations. Handling and monitoring cash tips was a growing inconvenience for the ops team. As well as lack of simple customer journey to leverage happy experiences for stronger staff and customer connections.

Solution

Digitalize tips collection and boost reviews, all via EasyTip. DIY tipjar replaced with discrete but recognizable QR code. Tips, reviews and digital menu combined into one unified customer journey to boost conversions. One QR code, three functions.