How Seahorse Oceanfront Inn Boosted Staff Tips and Customer Engagement
“I've seen firsthand the positive impact EasyTip has had on both our team and our guest experience. Being a beachfront property, many of our guests don't carry cash, so having a simple QR code option has made it much easier for them to recognize great service in the moment. Since implementing EasyTip, we've seen an increase in guests leaving tips as well as an increase in guest reviews and engagement.
It's been a win for our associates, our guests, and the overall guest experience we strive to create every day.”
Challenge
Meet Seahorse Oceanfront Inn, a beachfront hotel in Florida, operated by Remington Hospitality. Hotel’s management team saw a decline in tips for their staff and needed a solution to reverse that. They were looking for simple, admin free solution and quick to launch solution.
Solution
Seahorse Oceanfront Inn signed up to EasyTip's Individual Tips solution. Guests scan QR codes placed in rooms and are able to conveniently leave tips for their housekeeper or other service team members.
Result in numbers
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